YOUR MANAGEMENT COMPANY TEAM
Behind the Scenes Team Members
Accounts Receivable Team
Accounts Payable Team
Receptionist & First Phone Contact Collections Team
Mail Room Clerks
Senior Management Team
Senior Community Manager
Director of Operations
Role and Responsibilities of Community Manager
There are specific Nevada statutes regarding what a Community Manager can and can’t do.
A Community Manager has earned a Certificate from the State of Nevada, Real Estate Division after completion of the initial educational requirements, passing both a class and State of Nevada exam, and had a fingerprint and background check.
The Community Manager renews the Certificate upon successful completion of continuing educational requirements.
There are additional higher education opportunities available through a national professional organization, Community Associations Institute.
Nevada is one of the most highly regulated states for Common-Interest- Communities.
There is a limited supply of Community Managers in the State of Nevada. There is an even smaller resource pool of high functioning, experienced professional Community Managers.
Nevada now offers a Provisional Manager program to help attract new recruits to the profession.
A Provisional Manager completes an initial, extensive educational program and then works for two years under a Super Community Manager to gain field experience.
A Community Manager is typically an employee of a licensed Management Company.
A Community Manager employed by a management company is typically a “Portfolio Manager” who manages multiple communities. All of the support staff functions mentioned above also service multiple associations. This business model offers economies of scale and helps to keep the management fees reasonable to each association.
A portfolio manager typically manages between 10 and 15 accounts, depending on a combination of factors, such as: Single family or condo – Construction Defect or not – New or old – Number of units – Extent of amenities – Financial Health – Known challenges within the community, etc.
A Portfolio Community Manager Works Every Day With:
- Board Members
- Internal Management Company Staff
A Portfolio Community Manager Is:
- A Focal Point
- A Multi-Tasker
- A Priority Setter
- Part Magician/Juggler
A Portfolio Community Manager Must:
- Use good judgment to set priorities
- Remain clear headed and calm to handle simultaneous requests, demands, needs, and wants
- Have a high work ethic
- Be both responsive and proactive
- Have a sense of humor
- P.S. Like all professions, most people don’t fully realize what goes on behind the scenes and what it takes to deliver services. Every once in a while write or Email your Community Manager to say “atta boy/atta girl”!
Your Community Manager works with the Board to assure that the needs of the community are being met on every level. Their accounting program provides the Board of Directors with the tools they need to make fiscal decisions for the communities they serve.
You may rest assured that your management company will perform to the best of their ability to protect, preserve and enhance the assets of your community association. The entire staff at your management company is pleased to work with the dedicated and hard working volunteer Board Members — past, present and future. Thank you.
Management’s function in a community association is administrative in nature.
The Board is the principal policy-making body that sets policies, standards, procedures, programs and a budget.
The management function is to carry out these Board decisions.
As your management company, they will assist the Board in implementing these programs.
Their role can be as substantial or limited as each particular community requires.
One of the most important tasks they can perform for your association is their ability to remain neutral and impartial in implementing and enforcing Board decisions.
The key functions provided are:
- Enforcement of Rules and Regulations
- Property Maintenance and Vendor Coordination
- Financial Management
- Policy Implementation
There is a management agreement between the Association and your management company which goes into the detail of the scope of services provided.
Here’s one big picture way to look at it:
The association is a non-profit corporation and operates as a business. Instead of having your own brick and mortar office from which to operate and hire, train and manage a complete staff, such as receptionist, switchboard, on-call emergency services staff, accounts payable and receivable staff, a general manager, an operational manager, a compliance inspector, a collections person, administrative staff, file clerks, couriers, etc., the Association has hired a Management Company.