At HOA Collections we understand the difficult financial situation homeowners sometimes find themselves in. We also understand the need for the homeowners association to collect budgeted assessments in order to maintain the fiscal health of the community. If you’re here at our website it is likely that your account is at our office. We assure you that we will do everything we can to make the process go as smoothly as possible.
Q & A
Below you can find a list of our most frequently asked questions. We are always looking for ways to make your online experience as helpful as possible; if you have any other questions, please feel free to contact us.
Q: My home is in Foreclosure, however I am trying to negotiate my mortgage, should I still pay the homeowners association?
A: The assessments collected by the association are used to maintain many aspects of your community. You should continue to pay the assessments even if you are negotiating with your mortgage company.
Q: I was never told about my homeowners association, how am I supposed to know to pay it?
A: The Seller/Title Company should have informed you of the homeowners association. The information regarding the homeowners association is also in all closing documents when you purchase the home.
Q: Why doesn’t the homeowners association call me when I am late?
A: The homeowners association is not equipped to call all Homeowners. Becoming equipped to make these calls would raise your assessments.
Q: What does a Lien do?
A: The Lien secures the debt for the HOA.
Q: How can the homeowners association foreclose if I am paying my mortgage on time?
A: The homeowners association is entitled to foreclose on the property for unpaid assessments according to State law.
Q: I filed Bankruptcy, what should I do now?
A: You are still required to continue to pay your assessments. You should contact your bankruptcy attorney with any additional questions regarding the Association’s secured debt.
Q: Why did I receive a bill from your office?
A: Your homeowners association assessments or violations for your property not being in compliance have become delinquent.
Q: How did my balance get so high?
A: Your balance could have increased due to additional assessments being assessed, late fees, interest or the addition of collection fees and costs being added to your account.
Q: How does the Payment Agreement work?
A: A payment agreement includes all past due assessments/late fees/interest as well as all future assessments/late fees/interest and all collection fees and costs. Upon completion of the payment agreement, you will be reinstated with the Association and begin to pay your assessments directly to them.
Q: How do I dispute the balance?
A: All disputes need to be put in writing and sent to HOA Collections. Upon receipt of the dispute we will research the account and get back to you.
Q: How do I get the Lien released?
A: As the purpose of the Lien is to secure the debt for the association, the account must be paid in full before HOA Collections will release the Lien.
Authorization to Send
In order to send you information electronically we require that the following form be completed and on file in our office.
Authorization to Release
To make sure that your personal information stays confidential, we require that the following form be completed, signed and notarized when you are requesting that we release your personal information to someone other than yourself.
Change of Address
In order to change your mailing address we need the following form signed and on file in our office.